Introduction
Welcome to Capital Heat & Water Ltd (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website and services. By engaging with us, you agree to comply with and be bound by these Terms.
Services
We provide plumbing and heating services within the M25 boundary. This includes installation, repair, maintenance, and emergency call-outs. Any specific requirements will be discussed and agreed with you before work begins.
Client Responsibilities
Clients agree to:
– Provide accurate information about the issue, property access, and any relevant history of the system
– Ensure safe access to the work area
– Follow any aftercare or usage instructions provided by our team
Fees & Payment
Our minimum service charges start from £80–£120, depending on the type of work required.
– Estimates or quotes will be confirmed before work begins, where possible
– Payment is due upon completion of the job unless otherwise agreed
– Additional costs (e.g., parts, materials, parking, congestion charges) will be discussed in advance
Confidentiality
All personal and property information shared with us will be kept private and confidential, except where disclosure is required by law.
Liability
We deliver services with professionalism and care. However, as with any repair or installation work, there may be unforeseen issues. By booking, you acknowledge that system conditions can affect outcomes, and you accept responsibility for following all advice provided.
Cancellations
If you need to cancel or reschedule, we ask for reasonable notice. Late cancellations may incur a call-out or minimum service charge if travel or preparation has already been undertaken.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the courts of England and Wales.
Updates
We may update these Terms from time to time. The latest version will always be available on our website or provided to you before service delivery.